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Returns & Refunds
Not completely satisfied with your recent purchase? We are here to help. Below is our policy on how to return, exchange, or receive a refund for your items.
21-Day Return & Exchange Period
You have 21 days from the date of delivery to return or exchange eligible new products. This policy applies to purchases made through CAM Supply (DBA Wabbo Company).
- No Restocking Fee: Unopened, unused items returned in their original packaging will not incur a restocking fee.
- Original Shipping Costs: Shipping charges from the original invoice are non-refundable.
Non-Returnable & Final Sale Items
The following items are strictly non-returnable and non-refundable:
- Final Sale merchandise
- Opened or frozen disposable products, needles, ointments, and liquids
- Custom or personalized orders
- Opened consumable items (including batteries)
- Books and print products
- Specific items temporarily restricted under health and safety protocols
How to Return an Item
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Obtain an Approval Code: For faster processing, contact us before shipping your return to receive an approved return code.
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Phone: 1-800-852-4609 (Monday–Friday, 10:00 AM – 4:00 PM PST)
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Email: info@buyacupuncture.com
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Pack Your Return: Safely repackage the item with all original parts, accessories, manuals, and packaging. Missing components may result in a denied return or an adjustment to your refund amount.
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Ship Your Package: Mail your return to:
CAM Supply
165-2639 Viking Way
Richmond, BC V6V 3B7
Canada
Refund Method & Processing Timeline
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Inspection & Processing: Once received, returns are inspected and processed within 1–5 business days.
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Payment Credit: Refunds are issued to your original method of payment. Depending on your financial institution, funds may take up to 7 business days to post to your account.
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Exchanges: If you prefer an exchange for the same item, notify our support team when requesting your return code.
Refund Method and Timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 1–5 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.
Special Considerations
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Damaged, Defective, or Incorrect Items: Inspect your package upon arrival. If the shipment is visibly damaged, you may refuse delivery. If you notice defects or order discrepancies after delivery, contact us within 21 days at 1-800-852-4609 for replacement instructions.
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Bundle Discounts & Promotional Items: If your purchase included a bundle discount or promotional free item, all bundled items must be returned together to receive a full refund.
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Manufacturer Specifications: We are not liable for manufacturer specifications, design updates, or production delays. Please reach out to the manufacturer directly for specific product use guidelines.
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International & Export Compliance: Return shipments must comply with all applicable Canadian export administration laws and regulations.
Privacy Policy
To learn more about our privacy practices, please see our Privacy Policy.
Export Regulations
If you live in Canada, please remember to comply with all Canada's Export Administration Regulations and Control Laws, and know that return shipments to CAM Supply DBA Wabbo Company must occur within Canada.
Manufacturer Specifications/Instructions
We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by the manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of merchandise.
